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Meeting customer demands is vital; failing to do so can lead to losses due to switching behaviour. Customer acquisition costs are rising, emphasising the importance of retention for scaling and profitability.
The Transforming Customer Experiences programme aims to enhance your offerings, helping you create a unified, compelling customer experience, which, in turn, boosts customer loyalty, resulting in a substantial increase in customer lifetime value and overall profitability.
This programme is best suited for:
Senior executives from the marketing, operations, product and customer servicing functions
Presidents and vice-presidents of smaller customer-oriented firms
This programme does not have any formal education requirements. However, we admit candidates based on their professional experience and organisational responsibilities. We encourage you to apply as early as possible to secure your seat in the programme.
Engage in case studies, exercises, and simulations relevant to managing developed and developing markets across sectors.
The programme includes cases, lectures, and frameworks to allow participants to apply their learnings in a real-time, competitive situation.
Visiting Faculty, ISB
After successful completion of this programme, you will be awarded an ISB Executive Education Certificate, formal recognition of your professional development.
On successful completion of this programme, you will be a part of the ISB Executive Network, a vast community of senior executives and entrepreneurs across the globe.
The benefits of the ISB Executive Network include:
Gaurav Pokharna, Key Account Lead, IQVIA
Parija Parikh, Consultant, IQVIA
or Call us Toll-free on 1800-309-0410