• Dates
    Feb 27-28, 2025
  • Duration
    2 days
  • Fee
    INR 95,000 + taxes
  • Format
    On Campus
  • Apply Now
Overview
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Summary

In today’s competitive landscape, operational resilience and agility are paramount for an organisation's sustained success. The Operational Excellence for Leaders programme instils a mindset focused on continuous improvement, fine-tuning strategies, personnel, processes, and technology to surpass customer expectations and foster sustainable growth.


Key Benefits

Leaders will master the integration of a culture of operational excellence, optimising processes and systems to heighten efficiency and effectiveness. They will apply these principles to innovate, manage change effectively, and ensure their organisations remain agile amidst fluctuating market conditions.

Key Takeaways

Through faculty presentations, group discussions, and industry speaker sessions, you will be able to gain focus beyond the traditional event-based model of improvement and learn new ways to manage a long-term change in organisational culture. You will also familiarise yourself with practical applications of concepts like Lean, Six Sigma, Project Management, and Change Management with a fine balance between products and services related contexts.

Some key topics include:

  • Strategy Deployment
  • Balanced Score Card
  • Lean Six Sigma
  • Process Designs
  • Process Control and Improvement
  • Technology Strategy
  • Digital Transformation
  • Capability Building
  • High-Performance Teams

Is This Programme For You?

This programme is best suited for mid to senior management professionals who are responsible for driving operational capabilities from manufacturing and service-driven organisations. People Managers and aspiring leaders who would like to advance in their careers to grow in the organisational hierarchy and take-up senior, responsible positions will also benefit from the programme.

Learning Experience

ISB Executive Education programmes are replete with distinctive teaching methodologies and an intense and challenging learning environment that pushes participants’ learning horizons beyond their pre-existing beliefs. Through lectures from distinguished faculty, local and global case studies, business simulations, and group discussions with extraordinary peers from a broad range of industries, regions, and functions, you will be equipped with the strategies, tools and insights required to transform your thinking and achieve ambitious business objectives. You will return to your organisation, fully ready to apply what you have learned. You will also take with you a rich network of relationships that will enrich your personal and professional lives long after you complete the programme.

Admission Criteria and Selection

We admit candidates to upcoming sessions on a rolling (first come first served), space-available basis, and encourage you to apply as early as possible to secure your seat in the programme.

Programme content, dates, schedule, fees, delivery platforms, and faculty are subject to change. Programme fee includes food and accommodation at the ISB campus or at an equivalent facility based on availability.

Programme Curriculum

The programme includes modules in the form of building blocks of operational excellence spread across two days and emphasises on organisational considerations in operational excellence implementation that provide an activity-based classroom learning. 
 

DAY-1:
  • Module 1: Strategy Deployment- The session examines the core principles of operational excellence and its fundamental pillars. Gain a clear understanding of what operational excellence entails and how it can be strategically deployed to enhance organisational performance and efficiency. 
  • Module 2: Performance Management- This module focuses on defining, prioritizing, and aligning Key Performance Indicators (KPIs) with strategic goals. Participants will learn to craft impactful KPIs that drive performance and ensure operational actions support broader organizational objectives. 
  • Module 3: Process Excellence 1- In this session, delve into process-oriented thinking, thorough process analysis, effective utilisation of Lean practices, and the art of precise process design. Acquire practical knowledge and strategies for optimising operational workflows within your organisation. 
  • Module 4: Process Excellence 2- The session focuses on understanding and mastering critical process behaviour and control aspects. Gain insights into monitoring and managing processes to ensure consistency and reliability. Explore the concept of process capability, learning how to assess and improve the performance of your organisation's critical operations.

DAY-2:
  • Module 1: Technology Excellence 1- The session dissects the reasons behind digital initiatives' failures. Delve into the cost implications of digital transformation and examine what capabilities are essential for success in the digital realm. Navigate the challenges and harness the potential of technology to drive excellence in your organisation. 
  • Module 2: Technology Excellence 2- The session delves into crafting a robust technology strategy that aligns with your organisation's goals. Discover the critical success factors that underpin technological advancements, ensuring your digital initiatives thrive in today's dynamic landscape. 
  • Module 3: Technology Excellence 3- A well-defined technology strategy aligns organisational goals with targeted technology investments to foster innovation and enhance competitive positioning. Critical success factors include strategic alignment, adaptability, and risk management to drive sustainable growth and operational resilience.
  •  Module 4: People Excellence- The session explores high-performance teams' dynamics, principles, and practices that foster exceptional collaboration and productivity. Additionally, it delves into the intricacies of change management, equipping you with the strategies and skills necessary to navigate and lead through organisational transitions effectively    

Faculty

ISB Executive Education programmes are conceptualised and taught by globally renowned faculty who are leading academicians, researchers, and accomplished industry practitioners. Through their advanced research and industry consulting experience, you will learn real-world skills that will help you solve complex business challenges in your organisation.

faculty-avatar

Vijaya Sunder M

Assistant Professor of Operations Management (Practice), ISB

ISB Certificate

After successful completion of this programme, you will be awarded an ISB Executive Education Certificate, formal recognition of your professional development.

ISB Executive Network

On successful completion of this programme, you will be a part of the ISB Executive Network, a vast community of senior executives and entrepreneurs across the globe.

The benefits of the ISB Executive Network include:

  • Access to ISB Executive Network LinkedIn Group
  • Access to support e-mail ID
  • 10% discount on open executive education programmes
  • Newsletters

Participant Stories

Operational Excellence Through Process Optimisation

Effective process optimisation is the cornerstone of operational success

Anil Rao Chodavarupu
Senior Manager, ADP

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