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Transform people, processes, and technology

Operational Excellence for Leaders

Dates

TBD
Duration

TBD
Fee

INR 95,000 + taxes
Format

On Campus
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Overview

Overview
Curriculum
Faculty
Executive Benefits
Participant Stories

Summary

In today’s competitive landscape, operational resilience and agility are paramount for an organisation's sustained success. The Operational Excellence for Leaders programme instils a mindset focused on continuous improvement, fine-tuning strategies, personnel, processes, and technology to surpass customer expectations and foster sustainable growth.

Key Benefits

Leaders will master the integration of a culture of operational excellence, optimising processes and systems to heighten efficiency and effectiveness. They will apply these principles to innovate, manage change effectively, and ensure their organisations remain agile amidst fluctuating market conditions.

Key Takeaways

Through faculty presentations, group discussions, and industry speaker sessions, you will be able to gain focus beyond the traditional event-based model of improvement and learn new ways to manage a longterm change in organisational culture.

You will also familiarise yourself with practical applications of concepts like Lean, Six Sigma, Project Management, and Change Management with a fine balance between products and services related contexts.

Some key topics include:

Strategy Deployment
Performance Management and Key Performance Indicators
Lean Six Sigma
Process Designs
Process Control and Improvement
Design Thinking
Digital Transformation
Capability Building
High-Performance Teams

Is This Programme For You?

This programme is best suited for mid to senior management professionals who are responsible for driving operational capabilities from manufacturing and service-driven organisations. People Managers and aspiring leaders who would like to advance in their careers to grow in the organisational hierarchy and take-up senior, responsible positions will also benefit from the programme.

Learning Experience

ISB Executive Education programmes are replete with distinctive teaching methodologies and an intense and challenging learning environment that pushes participants’ learning horizons beyond their pre-existing beliefs. Through lectures from distinguished faculty, local and global case studies, business simulations, and group discussions with extraordinary peers from a broad range of industries, regions, and functions, you will be equipped with the strategies, tools and insights required to transform your thinking and achieve ambitious business objectives. You will return to your organisation, fully ready to apply what you have learned. You will also take with you a rich network of relationships that will enrich your personal and professional lives long after you complete the programme.

Admission Criteria and Selection

We admit candidates to upcoming sessions on a rolling (first come first served), space-available basis, and encourage you to apply as early as possible to secure your seat in the programme.

Programme content, dates, schedule, fees, delivery platforms, and faculty are subject to change. Programme fee includes food and accommodation at the ISB campus or at an equivalent facility based on availability.

Programme Curriculum

The programme includes modules in the form of building blocks of operational excellence spread across two days and emphasises on organisational considerations in operational excellence implementation that provide an activity-based classroom learning.

DAY-1:

Module 1: Building Blocks of Operational Excellence - The session delves into the fundamentals of Operational Excellence (OPEX), its significance, and its impact on firm’s competitiveness. It examines the core principles of OPEX and its fundamental pillars and explores key strategies to craft an effective OPEX roadmap that helps reduce operational risk and costs, enhance quality and efficiency and boost up the revenues.
Module 2: Strategy Deployment- This module helps to develop hand-on learning in strategy execution, crafting strategy maps to align people, processes and technologies towards operationalisation/execution, and provides directions to tackle organisational problems concerning top-line and bottom-line. It throws light on how operations can refine strategies and thereby create a competitive advantage.
Module 3: Performance Management- This module focuses on defining, prioritising, and aligning Key Performance Indicators (KPIs) with strategic goals for operational benefits. Participants will learn to craft impactful KPIs that drive performance and ensure operational actions support broader organisational objectives. It throws light on how to gauge which are the right KPIs, how to measure them, and which KPIs deserve improvement.
Module 4: Process Excellence 1 (Process Improvement)- The session explores the application of process thinking and process analysis, emphasising its role in identifying inefficiencies and driving continuous improvement. It also examines the use of Lean improvement practices to streamline operations, eliminate waste, and enhance overall efficiency.

Reflection Time

DAY-2:

Module 1: Process Excellence 2 (Design Thinking)- In this module, participants explore how to craft innovative designs that are customer-centric (focussing on empathy and human-behaviours) for products, services, and processes for operational excellence and customer satisfaction. Discover how Design Thinking can be leveraged to trigger entrepreneurial thinking in managers for OPEX, fostering creativity and problem-solving for continuous process improvements.
Module 2: : Process Excellence 3 (Process Behaviour)- The session focuses on understanding and mastering critical process behaviour and control aspects. Gain insights into monitoring and managing processes to ensure consistency and reliability by discriminating noise from true signals. Explore the concept of process capability, learning how to assess and improve the performance of your organisation's critical operations.
Module 3: Technology Excellence- In this module, unfold the digital technology jargon and explore the “what” and “how” of digitalisation. Learn key principles on how to craft an effective tech strategy execution plan that drives operational effectiveness within your firm.
Module 4: People Excellence and OPEX Culture- The session explores high-performance teams' dynamics, principles, and practices that foster exceptional collaboration and productivity. Additionally, it delves into the intricacies of change management, equipping you with the next practice skillset necessary to navigate and lead through organisational transitions effectively.

Faculty

ISB Executive Education programmes are conceptualised and taught by globally renowned faculty who are leading academicians, researchers, and accomplished industry practitioners. Through their advanced research and industry consulting experience, you will learn real-world skills that will help you solve complex business challenges in your organisation.

Vijaya Sunder M

Assistant Professor of Operations Management (Practice), ISB

ISB Certificate

After successful completion of this programme, you will be awarded an ISB Executive Education Certificate, formal recognition of your professional development.

ISB Executive Network

On successful completion of this programme, you will be a part of the ISB Executive Network, a vast community of senior executives and entrepreneurs across the globe.

The benefits of the ISB Executive Network include:

Access to ISB Executive Network LinkedIn Group
Access to support e-mail ID
10% discount on open executive education programmes
Newsletters

Learn More

Participant Stories

Operational Excellence Through Process Optimisation

Effective process optimisation is the cornerstone of operational success

Anil Rao Chodavarupu

Senior Manager, ADP

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Executive Education

Transform people, processes, and technology

Operational Excellence for Leaders

Operational Excellence for Leaders

Summary

Key Benefits

Key Takeaways

Is This Programme For You?

Learning Experience

Admission Criteria and Selection

Programme Curriculum

DAY-1:

DAY-2:

Faculty

Vijaya Sunder M

ISB Certificate

ISB Executive Network

Participant Stories

Operational Excellence Through Process Optimisation

Anil Rao Chodavarupu

Download Brochure

Create a culture of operational excellence.

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